Frequently Asked Questions

Got questions? We've got answers! Here are some of the most common things our customers ask about PAWS 🐾 COMFORT.

📦 Orders & Shipping

How long does shipping take?

Most orders are processed within 1-2 business days and delivered within 3-7 business days across Canada. Expedited options are available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $75 CAD within Canada.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

🔄 Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase for unused items in their original packaging. Food and treat items are final sale for safety reasons.

How do I start a return?

Simply email us at hello@pawfectcomfort.ca with your order number and reason for return, and we'll guide you through the process.

🐾 Products

Are your products safe for pets?

Yes! Every product in our store is carefully vetted for safety and quality. We only carry items we'd use for our own pets.

Do you carry products for all pet types?

We sure do! We have collections for dogs, cats, birds, horses, and other small animals. If you're looking for something specific, feel free to contact us.

💳 Payments

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and Shop Pay for a fast and secure checkout experience.